Refund Policy

Last updated: February 2026

At Kitool.AI, we strive to provide high-quality AI services. However, we understand that our service may not work for everyone. Our refund policy is designed to be fair to both our customers and our business operations.

1. The 7-Day Money-Back Guarantee

We offer a 7-day refund window for all initial subscription purchases and credit top-ups. If you are not satisfied with our service, you may request a refund within 7 calendar days of your purchase date.

Requests made after 7 days from the purchase date are not eligible for a refund, but you may cancel your subscription to prevent future charges.

2. Prorated Refund Calculation

Since our services involve significant computing costs (AI Model Tokens), we do not refund the value of consumed credits. Refunds are calculated on a prorated basis according to your remaining credits.

The refund amount is calculated using the following formula:

Refund Amount = (Remaining Credits / Total Credits Purchased) × Purchase Price

3. Non-Refundable Situations

Refunds will not be granted in the following situations:

• The request is made more than 7 days after the purchase.
• All credits included in the purchase have already been used.
• The account has been suspended due to a violation of our Terms of Service (e.g., abusive usage or fraudulent activity).

4. How to Request a Refund

To initiate a refund, please contact our support team with your order details:

• Email: support@kitool.ai
• Subject Line: Refund Request - [Your Order ID or Email]

Our team will review your usage and process the prorated refund within 2-3 business days. Once processed, the funds usually take 5-10 business days to appear on your bank statement, depending on your financial institution.